Data-Driven Decision-Making and Case Management: How Law Firms Can Make Clients Happier
Happy clients are the best. They spread the word. They refer. They leave glowing reviews. They represent success and open the door to growth for your law firm. But isn’t the old statistic about pleasing all of the people all of the time still true? You can’t do it, right? Not necessarily. With data-driven […]
Implementing Case Management Software: 4 Best Practices for Less Pain and More Gain
Modern law firms need case management software. It’s just a fact of life at this point. To be competitive, organized, responsive, and above all, profitable, case management software is a must. The vast majority of firms already have some form of it. But not all case management software options are created equal. Some firms struggle […]
Legal Case Management Software for Law Firms: Enhance Your Performance with Third-Party Integration
You can give your Personal Injury law firm a competitive advantage when you use legal case management software to reduce stress, increase efficiencies, and save time and money. Some of the ways that a case management tool can help legal professionals like you include: Optimized new case intake to score potential leads according to your […]
Eminent Domain Law Firms Searching for Case Management
Eminent domain practices involve thousands of clients facing a large, often implacable opponent. If any errors are made, deadlines are missed, or documents are missing, their fair compensation is at risk. And these cases often take months or years to progress, requiring you to keep clients in the loop and keep tabs on many moving […]
How to Achieve a Perfect Client Experience: A 3-Step Process
We know that the term “client experience” sounds trendy and probably a bit nonsensical to many law firm leaders. “The client wants the biggest settlement possible,” some say. “They don’t want us to contact them all the time, and we don’t have time anyway!” Yes, some people think that way. Yes, they’re wrong. The number […]
To Sign or Not to Sign? How to Assess Which Cases Your Firm Should Accept
Law firms receive calls from prospective clients daily. When the phone rings and a person is looking for legal assistance, you need to be able to quickly assess whether your firm can help the caller and also whether your firm should take the case. The can portion is mostly dictated by your firm’s professional ability […]
Measuring Paralegal and Lawyer Productivity in Your Firm
As head of a 200+ employee law firm, I want to know how to track lawyers’ and paralegals’ performance – especially now that many are working remotely. It’s important to track who is doing what and if we have any potential workflow productivity issues. I don’t do this to play “gotcha” (although I do want […]
Preventing SOL Malpractice
How Statute of Limitations Software Helps Editor’s Note: This is a companion piece to Avoiding Malpractice Claims Practicing law can be fraught with many dangers, but the best mistakes are relatively minor and easily managed. Sometimes, however, errors result in a malpractice suit against the offending attorney. For those unfamiliar with slipping up, some common […]
Avoiding Malpractice Claims
What Happens When an Attorney Makes a Mistake? Avoiding Statute of Limitations Malpractice. Practicing law can be fraught with missteps. Some missteps have little to no impact on the ultimate result or quality of the services provided to a client. Others, meanwhile, can have a devastating impact on the client’s cause of action, and the […]
The Evolution of Legal Tech
The Evolution of Legal Tech Outpaces Law Firm Adoption Famed inventor and technologist Ray Kurzweil hypothesized that changes in technology are exponential. In his famed essay, The Law of Accelerating Returns, Kurzweil wrote: A serious assessment of the history of technology shows that technological change is exponential. In exponential growth, we find that a key […]
