Measuring Paralegal and Lawyer Productivity in Your Firm
As head of a 200+ employee law firm, I want to know how to track lawyers’ and paralegals’ performance – especially now that many are working remotely. It’s important to track who is doing what and if we have any potential workflow productivity issues. I don’t do this to play “gotcha” (although I do want […]
Using Data to Improve Law Firm Operations
As I mentioned in my first post on productivity, tracking performance against KPIs gives me an idea of who my best people are. But I want to go much deeper than that.
5 Qualities of World-Class Law Firm Intake
Imagine your legal marketing worked perfectly. Thanks to a well-produced and perfectly placed TV ad, a potential client with a high value case calls your firm to ask about representation. Your marketing taught the client that your firm has a great reputation, a proven ability to handle cases like theirs, and a drive to get […]
Lessons I’ve Learned Growing My Personal Injury Firm
I have run a personal injury law firm for over 25 years. In that time, I’ve grown it from one employee and about 20 clients to easily the largest (and I believe most successful) PI firm in North Carolina. Today, we have more than 60 attorneys, 15 offices, and 200+ employees. We’ve recovered over $1.6 […]
Running Cases Better and Faster with CMS
In my experience, you can’t find a successful law firm that doesn’t have a deep desire to be the best at what they do. Every firm wants to improve at how they manage cases by winning better settlements, treating clients better, and making fewer mistakes. But at the same time, firms can’t lose sight of […]
Law Firm Client Intake Software: Jove vs. Others
If you’re reading this, chances are you already have or are considering a dedicated intake software solution. That tells me you understand the importance of client intakes in growing a law practice.
