Legal Intake Optimization: How Law Firms Can Drive Growth with a More Efficient Client Intake Process
Whether you manage a large law firm with locations worldwide or a boutique personal injury practice from a virtual office, your legal client intake process is how you win new cases and bring in new business. Without a steady stream of new clients, your firm will have a hard time achieving and maintaining an upward […]
How to Assess & Evaluate Employee Performance at Your Law Firm
Most law firms are creatures of habit. They go with what’s worked for a long time. That applies to everything from software to people. But what if it could be better? Evaluating performance is crucial to success – for both case results and your bottom line – and your law firm’s system of evaluation, if […]
How Can ChatGPT Assist Lawyers, Law Firms, and Legal Services Providers?
Do robot lawyers driven by artificial intelligence (AI) await us in the future, or are they already here? If so, what are the ethical implications of using AI in the legal industry? These questions may sound like they’re from a science fiction novel. Perhaps they conjure visions in your mind of a dystopian future in […]
The Top 5 Bad Work Habits in a Law Firm – and How to Kick Them
For a law firm trying to reach its revenue goals, time, processes, and people matter. But bad work habits can inconspicuously infiltrate your work environment and affect your staff’s productivity, your firm’s workplace culture, and your bottom line. All of the habits that your employees have right now — good and bad — are part […]
Eminent Domain Law Firms Searching for Case Management
Eminent domain practices involve thousands of clients facing a large, often implacable opponent. If any errors are made, deadlines are missed, or documents are missing, their fair compensation is at risk. And these cases often take months or years to progress, requiring you to keep clients in the loop and keep tabs on many moving […]
How to Achieve a Perfect Client Experience: A 3-Step Process
We know that the term “client experience” sounds trendy and probably a bit nonsensical to many law firm leaders. “The client wants the biggest settlement possible,” some say. “They don’t want us to contact them all the time, and we don’t have time anyway!” Yes, some people think that way. Yes, they’re wrong. The number […]
3 Tips for Implementing New Technologies
For successful implementation, the human element must meet the right tech. We’re not only talking about gigabytes or lines of code. It all starts with people. And that starts with you. We’ve helped many law firms implement new technology because we make new technology. Every firm has its challenges. Whether your firm is big or […]
How to Determine the Best Intake Tools for Law Firms of Any Size
Law firm intake tools are widely available, and their features vary. Deciding which one is right for your firm is more than a mental exercise. Most of them require an investment of both money and the time it takes to train and adapt to the new system. The decision is tricky because standalone intake solutions […]
4 Simple Steps to Tighten Your Law Firm’s Processes & “Lean” Into Increased Income
The “Lean” management methodology is all about continuous improvement. It was popularized by Toyota and other manufacturers, but can be applied to any business – even those that provide services, such as law firms. It recommends focusing on your firm as a system and prioritizing waste elimination, client focus, and continuous process improvement. By […]
3 Keys to Successful Intakes, Part 3: After the Call
Assuming you have not signed the client immediately – the best case scenario – there’s more work to do. If you’ve done the intake correctly and want the case, the path ahead should be clear. While most people tend to focus on what happens after an intake call, this also applies to missed calls. By […]
