3 Keys to Successful Intakes, Part 2: On the Call
Call etiquette is a vastly researched, studied, and taught skill. Phone manners go a long way to creating rapport, but you need more than that. An intake call is not the proper time to engage in tangential conversations. The challenges faced by firms may differ based on their size, but the ultimate goal is the […]
3 Keys to Successful Intakes, Part 1: Before the Call
As the old saying goes, ”prepare to succeed or you’re preparing to fail.” This applies to managing your intakes, regardless of your firm’s size or practice area. If you’re hoping that whoever picks up the phone knows what to do, they don’t, and you’ve equipped them to fail. Getting your intake department ducks in […]
How to Create Intake Departments for Personal Injury Firms (Or Any Firm)
We tend to focus on personal injury firms because that’s where Jove has its roots. However, best practices are best practices – widely applicable regardless of the type of law your firm practices. You may learn something you can use, regardless of your preferred practice. Also, we’re very aware small-firm and large-firm intake departments may […]
What Is Intake Case Management: A Guide
You run a law firm. The phone is ringing. Someone answers. And just like that, the fuse is lit and you’re on the clock. The intake process you have in place is going to determine whether you can sign and keep that client. If you subscribe to the idea of case management phases, intake is […]
A Win-Win Outcome Featuring Jove’s Productivity Tool
Document Management
Never waste time again searching for case documents.
How Can You Tell the Difference Between a Good Performer Who Is Overwhelmed and a Poor Performer?
This may seem like a straightforward question, but it’s not. Why? Because the causes of poor performance are not always straightforward. It can be the result of someone who doesn’t have the skills or attitude to perform. Or it can be the result of someone who is being asked to do too much. Both types of employees […]
Learn 10 Law Firm Management Red Flags That Are Costing You Money
Podcast Interview Jim Farrin
Matt Supina- Vice President of Customer Experience
Matt Supina is the Vice President of Customer Experience at Jove. He is responsible for overseeing customer implementation, customer success, and support functions. Prior to joining Jove, Matt was the VP of IT Operations at PRA Health Sciences, one of the leading clinical research organizations in the world. He was responsible for overseeing the corporate […]
