Looking Ahead: Top Trends in Hiring and Staffing at Personal Injury Law Firm
As we look ahead, one of the most noticeable trends we’re seeing in the field of personal injury law is the ongoing need for firms to hire talent in a competitive and ever-changing legal job market. Technology is playing a major role in how firms acquire talent, and legal client relationship management software (CRM) is […]
Are Mass Torts Leads Hiding in Your Existing Data?
Are Mass Torts Leads Hiding in Your Data and Intakes? October brings with it the Mass Torts Made Perfect conference, and that always gets us thinking. How many firms out there have dozens or hundreds of possible Mass Tort cases that they could be helping clients with… if only they knew about them? Some firms […]
How to Determine the Best Intake Tools for Law Firms of Any Size
Law firm intake tools are widely available, and their features vary. Deciding which one is right for your firm is more than a mental exercise. Most of them require an investment of both money and the time it takes to train and adapt to the new system. The decision is tricky because standalone intake solutions […]
3 Keys to Successful Intakes, Part 3: After the Call
Assuming you have not signed the client immediately – the best case scenario – there’s more work to do. If you’ve done the intake correctly and want the case, the path ahead should be clear. While most people tend to focus on what happens after an intake call, this also applies to missed calls. By […]
3 Keys to Successful Intakes, Part 2: On the Call
Call etiquette is a vastly researched, studied, and taught skill. Phone manners go a long way to creating rapport, but you need more than that. An intake call is not the proper time to engage in tangential conversations. The challenges faced by firms may differ based on their size, but the ultimate goal is the […]
3 Keys to Successful Intakes, Part 1: Before the Call
As the old saying goes, ”prepare to succeed or you’re preparing to fail.” This applies to managing your intakes, regardless of your firm’s size or practice area. If you’re hoping that whoever picks up the phone knows what to do, they don’t, and you’ve equipped them to fail. Getting your intake department ducks in a […]
How to Create an Intake Department for a Personal Injury Firm (or Any Firm)
We tend to focus on personal injury firms because that’s where Jove has its roots. However, best practices are best practices – widely applicable regardless of the type of law your firm practices. You may learn something you can use, regardless of your preferred practice. Also, we’re very aware small-firm and large-firm intake departments may […]
What Is Intake Case Management: A Guide
You run a law firm. The phone is ringing. Someone answers. And just like that, the fuse is lit and you’re on the clock. The intake process you have in place is going to determine whether you can sign and keep that client. If you subscribe to the idea of case management phases, intake is […]
Top 7 Warning Signs to Look Out for While Managing a PI Law Firm
When you run a personal injury law firm, you have to constantly work on your business acumen, people skills, and ability to handle the world of litigation. Not everyone is cut out for it. Many things can go wrong. Here are the seven biggest warning signs, and what kind of action you may need to […]
Avoiding Malpractice Claims
What Happens When an Attorney Makes a Mistake? Avoiding Statute of Limitations Malpractice. Practicing law can be fraught with missteps. Some missteps have little to no impact on the ultimate result or quality of the services provided to a client. Others, meanwhile, can have a devastating impact on the client’s cause of action, and the […]
