Hybrid Work: The Rise of the Wereworker
Between working in the office and working from home, there is a middle-ground: hybrid work. The “wereworker” (or whereworker if you’re into puns) is in a sometimes-home, sometimes-office state of work. It’s an employee who is empowered, but available. It’s a firm that is distant, but connected and optimized. But does it work? Are remote […]
How to Achieve a Perfect Client Experience: A 3-Step Process
We know that the term “client experience” sounds trendy and probably a bit nonsensical to many law firm leaders. “The client wants the biggest settlement possible,” some say. “They don’t want us to contact them all the time, and we don’t have time anyway!” Yes, some people think that way. Yes, they’re wrong. The number […]
7 Quotes on Legal Data Analytics: Measuring Success
Your law firm generates data. Fact. You have two choices. You can ignore that data and get no advantage, or you can analyze it and get better at running your firm as a business. Legal data analytics are a path to more clients, more profits, and a better all-around law firm. Data analytics in the […]
6 Essential Elements for Your Law Firm’s Document Management System (DMS)
Does your firm think “document management” is another phrase for “electronic filing cabinet”? Every law firm needs a document management system in place that does more than electronically store documents. It should also be able to capture, track, manage, and retrieve electronic documents, as well as facilitate collaboration and files assembly. Effective document management reduces […]
Marketing Analytics: Not Just Numbers, Insights
There are many case management software solutions out there and most of them claim to offer marketing analytics. But what does that term really mean? There are a few ways to look at it, but here’s how we define marketing analytics at Jove: Marketing Analytics: Data-driven insights that helps law firm leaders maximize the effectiveness […]
3 Tips for Implementing New Technologies
For successful implementation, the human element must meet the right tech. We’re not only talking about gigabytes or lines of code. It all starts with people. And that starts with you. We’ve helped many law firms implement new technology because we make new technology. Every firm has its challenges. Whether your firm is big or […]
How to Determine the Best Intake Tools for Law Firms of Any Size
Law firm intake tools are widely available, and their features vary. Deciding which one is right for your firm is more than a mental exercise. Most of them require an investment of both money and the time it takes to train and adapt to the new system. The decision is tricky because standalone intake solutions […]
4 Simple Steps to Tighten Your Law Firm’s Processes & “Lean” Into Increased Income
The “Lean” management methodology is all about continuous improvement. It was popularized by Toyota and other manufacturers, but can be applied to any business – even those that provide services, such as law firms. It recommends focusing on your firm as a system and prioritizing waste elimination, client focus, and continuous process improvement. By focusing […]
3 Keys to Successful Intakes, Part 3: After the Call
Assuming you have not signed the client immediately – the best case scenario – there’s more work to do. If you’ve done the intake correctly and want the case, the path ahead should be clear. While most people tend to focus on what happens after an intake call, this also applies to missed calls. By […]
3 Keys to Successful Intakes, Part 2: On the Call
Call etiquette is a vastly researched, studied, and taught skill. Phone manners go a long way to creating rapport, but you need more than that. An intake call is not the proper time to engage in tangential conversations. The challenges faced by firms may differ based on their size, but the ultimate goal is the […]
