Personal Injury · Intake

Personal Injury Intake Software That Tells Your Team When to Sign or Route

Jove gives your staff the questions your firm chose for every caller, alerts them when to sign or route as they enter the answers, and lets them convert an intake to a case at the push of a button.

Intake Management runs your rules on every call

Intake Management applies your firm’s intake rules the same way to every caller. In Jove, your firm can send every tractor-trailer case straight to a particular attorney, have every auto-wreck caller asked whether they were on the clock, and route any EMS visit to an attorney right away. You tell us the rules, and we build them in.

Nested questionnaires ask for more detail only when an answer needs it, so no question gets skipped and none is irrelevant.

Lead Scoring flags when to sign or route

Your firm sets the criteria, and as staff enter what a caller tells them, Lead Scoring alerts them when it’s time to sign the case or route it. That helps your staff identify the cases your firm wants, so they can sign them quickly.

Every lead in the same system as your caseload

Jove captures web, phone and referral leads in one place, and digital leads flow right into intake. Staff see where every open intake stands in Matter Trackers, with potential issues highlighted, and can review intakes instantly.

Jove lets staff tag an attorney to review a lead and link it to a companion case, and a push of a button refers the lead out or converts it to a case. The case your team signs becomes a matter in Jove’s personal injury case management software, with its marketing source still attached.

Through its integrations, Jove connects directly with intake and lead-capture tools.

Follow-up for leads that go quiet

Your firm segments Lead Chaser’s automated follow-up sequences by case type, stage or value, and Lead Chaser runs them for leads that have gone dormant or stopped responding. Jove can prioritize follow-up for high-value leads, and automated messages and Smart Reminders make sure no open lead is left behind.

A second case, found at intake or in your existing cases

Buzzwords catches keywords your staff type, like “mesothelioma,” and prompts them with the follow-up questions your firm prepared. Linked Companion Cases keep a workers’ compensation, Social Security Disability or mass tort claim connected to the client and the original matter. The day a new tort breaks, staff can mine every existing case and intake in Jove within seconds.

See which ads produce signed cases

Jove keeps each lead’s marketing source with the case through settlement, so your marketing and intake team can see which channels turn calls into signed cases.

Questions about personal injury intake in Jove

How does Jove help personal injury firms reduce intake bottlenecks and sign more cases?

Jove’s personal injury intake software captures web, phone and referral leads in one place and runs your firm’s intake rules on every call. As staff enter each caller’s answers, Lead Scoring alerts them when to sign or route the case based on criteria your firm sets, Matter Trackers show every open intake at a glance with potential issues highlighted, and Lead Chaser follows up with leads that go quiet.

Can our firm set the criteria behind Jove's sign-or-route alerts?

Yes. Lead Scoring alerts your staff when to sign or route a case based on criteria your firm sets, and Intake Management applies your routing rules, such as sending every tractor-trailer case to a particular attorney.

What happens to a personal injury intake in Jove once the client signs?

Staff convert the intake to a case at the push of a button, and it becomes a matter in Jove’s case management with its marketing source attached. Linked Companion Cases keep any related claim connected to the same client.

Can Jove follow up automatically when a potential personal injury client goes quiet?

Yes. When a potential client stops responding, Lead Chaser keeps following up with automated sequences your firm segments by case type, stage or value, and Jove can prioritize that follow-up for high-value leads.

Does Jove replace our personal injury intake form?

For the questions your staff ask on a call, yes: Jove runs them as nested questionnaires that ask for follow-up detail only when an answer needs it. A lead who fills out the intake form on your website lands in Jove’s intake queue alongside the ones who called.

Can Jove show which marketing sources produce signed personal injury cases?

Yes. A lead’s marketing source stays on the case through settlement, so you can compare channels by ROI and see which areas perform best. For TV, radio and billboard buys, Jove correlates calls to ad times and locations.

Does Jove work with the intake and lead-capture tools we already use?

Jove connects directly with tools for intake, lead capture, document storage and client communication, shown on its Integrations page. If a tool you use isn’t there, our team can tell you what’s possible.

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